"Within days of joining our team, Rosie demonstrated her value, making connections across the organisation and applying her rigorous research methods and processes."

“Thank you for reinvigorating our UX approach in the DPS Team! I feel lucky to have worked with you and so grateful to have been part of your recent user research session - you should be so proud of all your hard work"

6-8 months after release of the new designs: 

• Increased sign in conversions by 16% in the UK, 12% in the US & EU, 9% in Australia

• Conversions were 11% higher among casual browsers and 20% for engaged browsers

"Rosie showcased exceptional skills in user experience research. Her keen insights and meticulous approach significantly contributed to the insights needed.

Rosie's ability to navigate intricate project requirements, coupled with her dedication to understanding user needs, played a pivotal role in shaping an intuitive and user-friendly portal."

“Thank you so much for your work and training for the team, it’s been really valuable having you with us.” 

“Rosie's extensive experience and team player attitude helped us to navigate the challenges which resulted in some journeys that exceeded everyone's expectations. Lucky you if she's on your team! 

After 6 months of launch: 

"27% increase in full registrants since the first re-design."

"12% visitors who enter the funnel create a full account compared to 5% pre-design."