As a UX designer I have worked closely with Product Managers, Business Analysts, Developers, Researchers and Stakeholders across many different organisations. I specialise in the strategy part of UX design - research, understanding user problems, concepting, information architecture, wireframing, storytelling, creating user journeys, and prototyping. My greatest skill is in being able to take lots of information and insight around a problem and simplify it into something that makes sense, and innovates the product beyond what anyone thought was possible. Building my designs around users needs and empathising with how they might see a problem is a crucial part of my process.
My experience includes working for The Guardian on a strategy to dramatically scale sign in and registration, working on the MyAviva France and Aviva UK Insurance products and working on personalisation for BBC Music & Radio, including a sign in/registration strategy with the iPlayer team.
I also worked at Findmypast on many of their 'Bring Your Past To Life' projects, helping users to find their previous generations and learn what life was like while they were alive.
My first role in digital was at Big Sofa where I was responsible for designing and product managing the first video research platform. While I was at Big Sofa the product won several awards for innovation.
I started my career as a documentary film maker, after studying broadcasting at Ravensbourne College of Design & Communication. It was this foundational training that taught me how to really listen to what people are saying when I interview them, and then how to tell narratives around their stories. I bring all of this experience to my practice and I am fascincated by the ethnographic aspect of user research.