USABILITY TESTING

Usability testing is a qualitative method used to observe users going through journeys of software that is new to them, or existing technology that they use in their day to day lives – to do their job or live their lives.

This involves watching how users naturally interact with tools and the software that you want to design or redesign, or prototypes that we have made and want to test
This can be done with existing software flows or when prototypes need to be tested
User testing allows us to observe where the pain points and needs are in existing software or new software that we have designed.
It can also involve accessibility testing

Usability Testing Example Questions

How often do they use the product or service?
When do they use it?
What prompted them to start using it?
How long have they been using it?
How useful have they found it?
Has their day to day work improved as a result of using it?
Cam they go to this prototype and talk through their experience of using it?
Which parts of it are helpful to them and why?
Which parts of the product or service are unhelpful or not good and why?
What would they do to change or improve it?
Do they have access needs?

I sometimes conduct research interviews and usability testing together in the same sessions